Shared Vault Not Visible for Guest

TheLedZepplinTheLedZepplin
Community Member

I had shared a vault ages ago with a guest and thought they could see it. Turns out, they never could. I moved all the entries to a brand new vault and invited them to that. There is NO NOTIFICATION of a new vault being shared to them (that's a bug, feature request) and the new vault also does not appear for them.

I am on Windows 11, they are on Mac. We both have iphones. Edge and Safari respectively. I see the vault everywhere, they don't see it anywhere. There is an & symbol in the name of the vault if that's of consequence. But as I said, I see it fine on my iPhone, the guest does not.

Guest is NOT a member of my family account and the guest does not have a family account, just personal. Both accounts are paid up.


1Password Version: 8.7.3
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Edge

Comments

  • TheLedZepplinTheLedZepplin
    Community Member

    Disregard, the new vault is suddenly working!

  • ag_josephineag_josephine

    Team Member

    Hi @TheLedZepplin,

    Glad to hear that the Vault looks to be working; to avoid sharing your account information here, you send us an email to [email protected] from your account's registered email address if the behavior happens again so that we can take a look!

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