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expired credit card

budesonida
budesonida
Community Member
edited July 2022 in Memberships

Hello.
I have tried to contract the annual subscription from Spain and when entering my credit card data I get the message "Your credit card has expired. Try another card.", which is absolutely incorrect because I use it daily and the date expiration date is 2027.
Any solution?

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Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @budesonida:

    Thanks for reaching out. To protect your privacy and security, we're unable to discuss billing specifics in public. Reaching out to us directly via email at support@1password.com would be best. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and make sure your message has gotten to the right place.

    Jack

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