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Former Member's avatar
Former Member
3 years ago

Can't get 1Password extension into Safari after update (macOS Monterey 12.5)

I've updated my MacOS to Monterey 12.5 and now I can't load 1Password extension into Safari. Tried using 1Password for Safari. The Start using dialog box pops up with the Open Safari Preferences entry highlighted but clicking on that does nothing. If I go to Safari preferences > extensions the 1Password extension isn't in the list so I can't activate it. 1Password is NOT in the update list.

1Password Version: 8.8.0
Extension Version: 2.3.7 (?)
OS Version: MacOS 12.5
Browser:_ Safari
Referrer: forum-search:How to get 1Password extension into Safari

macos
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @PeterCC:

    If you quit Safari, then open 1Password and choose Help > Troubleshooting > Fix Missing Safari Extension, does that improve your state of play? Let me know!

    Jack

  • Former Member's avatar
    Former Member
    3 years ago

    Yes! I have Monterey 12.6 and could not get 1password or Ghostery extensions to appear. Doing what you suggested brought forth a prompt when I launched Safari again to load those 'new' extensions. Now they're there!

  • Former Member's avatar
    Former Member
    2 years ago

    Hi,
    I followed the instruction and run troubleshot. The extension has returned to safari and icons in login fileds, but without connection to 1Password data (no suggestions, no PW).
    OS 12.6.3
    Thx for your support!
    Thomas

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @ThomasJ

    Good morning!

    1. Open Safari and right-click on the 1Password for Safari toolbar icon.
    2. Select settings.
    3. In Accounts sign out of any you find there.
    4. Fully quit 1Password from the menu bar (1Password 8).
    5. Fully quit the browser. Not close but full a quit.
    6. Open 1Password 8 from the Dock or Applications folder and unlock.
    7. Open 1Password for Safari.
    8. Are suggestions now offered?
  • Former Member's avatar
    Former Member
    2 years ago

    1P_Tommy
    Many thanks - working again👍!
    After step (7) I returned to the 1Password icon in Safari toolbar and selected the required account again.
    Cheers!