Safari Extension not working and support not replying

matthew2
matthew2
Community Member
edited August 2022 in 1Password in the Browser

I emailed support on the 27th which they replied the same day saying they could not click the link in my email, I replied and its been 3 days now and no reply.

The Safari extension does not open, I can't use it/login with it. This is really frustrating, also the Mac App can't auto fill in Safari either so I have to manually copy and paste every login.

This has been the case since I did a restore from Time Machine on a new Mac.

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Safari

Comments

  • ag_tommy
    ag_tommy

    @matthew2

    I do not see a submission from the email address you use here in the community. Do you have your support id? Can you share it?

  • matthew2
    matthew2
    Community Member

    I don't see any support ID in the thread. My email is different though.

    I sent the email to businesssupport@1password.com

    Subject:
    "Re: Safari extension not working"

  • Jack.P_1P
    Jack.P_1P

    Hi @matthew2:

    I've just checked, and I was able to locate your message to us, and I see that one of my colleagues has just responded to you. Keep an eye out!

    Jack

    ref: ZD60449

  • matthew2
    matthew2
    Community Member

    Its been over a week now since I opened this email support ticket about critical issues with using 1Password... why does it take the support team 3-4 days to reply? And so the replies have been super basic trouble shooting steps I had already done.

    Seriously 1Password is supposed to be a premium product and the support is TERRIBLE.

This discussion has been closed.