Safari Extension not working and support not replying
matthew2
I emailed support on the 27th which they replied the same day saying they could not click the link in my email, I replied and its been 3 days now and no reply.
The Safari extension does not open, I can't use it/login with it. This is really frustrating, also the Mac App can't auto fill in Safari either so I have to manually copy and paste every login.
This has been the case since I did a restore from Time Machine on a new Mac.
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Safari
Comments
Team Member
@matthew2
I do not see a submission from the email address you use here in the community. Do you have your support id? Can you share it?
I don't see any support ID in the thread. My email is different though.
I sent the email to [email protected]
Subject:
"Re: Safari extension not working"
Team Member
Hi @matthew2:
I've just checked, and I was able to locate your message to us, and I see that one of my colleagues has just responded to you. Keep an eye out!
Jack
ref: ZD60449
Its been over a week now since I opened this email support ticket about critical issues with using 1Password... why does it take the support team 3-4 days to reply? And so the replies have been super basic trouble shooting steps I had already done.
Seriously 1Password is supposed to be a premium product and the support is TERRIBLE.