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xox's avatar
xox
Occasional Contributor
4 years ago

Issues with 1Password 7 and 1Password 8 on Windows 7

If I am not mistaken, 1Password 8 does not work with Windows 7.

If the above is true, there are two bugs/issues:
- 1Password 7 prompts users on Windows 7 to upgrade to 1 Password 8 without checking if Win7 is supported
- 1Password 8 happily installs on Windows 7 without checking if Win7 is supported

So an unknowing Windows 7 user will get prompted to upgrade to 1Password 8, which will proceed to install and consequently ruin their working install.

1Password Version: 7.9.832
Extension Version: Not Provided
OS Version: Windows 7
Browser:_ Not Provided

windows

5 Replies

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey xox, thanks once again for your feedback. I'll pass this along to the appropriate team 👍

    Ali

  • xox's avatar
    xox
    Occasional Contributor
    4 years ago

    Thanks 1P_Gem -- it did seem like a bug with the installer so glad it's on the radar.

    Removing the 1P8 update prompt on Win7 also seemed to make sense but maybe that's more debatable.

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi xox, thanks for getting back to us!

    Attempts to install 1Password 8 on a 32-bit Windows 7 device will fail and alert the user with a compatibility error. However, this does not occur on 64-bit Windows 7 devices, and it is possible to complete the installation. This is a known issue our developers are looking into, and I've added what you've said here to the issue on file.

    Thanks again for providing your feedback on this!

    ref: dev/core/core#11754

  • xox's avatar
    xox
    Occasional Contributor
    4 years ago

    So it's ok for a program to install and destroy itself? No problem there; works as intended?

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi xox,

    Thanks for your message and providing this feedback.

    While the bulletin does prompt the user about 1Password 8, it does direct the user to the Windows download page on 1Password.com. 1Password 8 is not supported in Windows 7 and this page does note the system requirements for version 8 - Windows 11 64-bit or Windows 10 64-bit.

    Should a user install 1Password 8 on a Windows 7 device, it can be removed and 1Password 7 for Windows reinstalled.

    I hope this helps, but if you have further questions, please let us know.