OTP is showing different entries on iOS vs Windows app

nonuser
nonuser
Community Member
in iOS

for example, Windows app will show my one-time password as (871-111) but on iOS it will be different, and only the code that was created on the device I initially set up the one-time password on will work.

1Password Version: Windows (8.8.0), iOS (BETA 8.9.0 - 80900013)
Extension Version: 2.3.7
OS Version: Windows 11 Build 22621.232 (22H2)
Browser:_ Chrome
Referrer: forum-search:2fa incorrect on different devices

Comments

  • Ricky_1P
    Ricky_1P

    Hi @nonuser

    Please check your time and date settings on the device that does not work for signing into the account. The best thing to do here is make sure "set automatically" is checked and let the network set the time and date. Please let me know if that doesn't help but that is the case I see most often in this scenario.

    Ricky

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