1Password 8 Memory Leak

mdvzo

I have noticed a huge memory footprint with 1Password8 since the most recent update. I have been a 1P8 beta tester, so I have many miles on the new version.

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1Password Version: 8.9.0 80900001
Extension Version: 2.3.7
OS Version: 12.5
Browser:_ Safari

ag_tommy

@mdvzo

I am on our nightly and do not experience this. It may be fixed within the nightly. Have you noticed anything that causes this or is this just after normal use? I am also on 12.5, M1. Is this on an Intel or M1? I wouldn't think it would matter mainly more curiosity on my part there.

mdvzo

I am on am Intel and I have not noticed anything that causes this and it was my first experience with a memory issue with 1P. I monitor my memory closely so I am sure it is new. I have seen 1P grow from for 200MB to 400MB but that is about as high as I have seen it before this incident.

ag_tommy

@mdvzo

I've got two folks describing similar situations now. Let's get you over to email. Please send us a message using support+forum@1password.com. Be sure to use the email address tied to the account in question. Can you grab a sample of the process and include it? Could I also ask you to create a diagnostics report from your device:

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: mdvzo

• A link to this thread: https://1password.community/discussion/131957/1password-8-memory-leak#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

mdvzo

[#WFC-83715-883] 1Password 8 Memeory Leak

andrew.l_1P

Thanks for updating us with that support ID number, @mdvzo. As it's best to continue this conversation over email, our team will reply to you there once they've had a chance to investigate. 🙂

ref: WFC-83715-883

mdvzo

Sounds good

greggmc

Just noticed very similar high memory usage, same version of 1Password.

Jack.P_1P

Hi @greggmc:

Thanks for letting us know. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/131957/1password-8-memory-leak#latest
• Your forum username: greggmc

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!