Office 365 OTP not autofilling

m4ttyjm4ttyj
Community Member

I manage 365 tenants for quite a few clients. Each has its own separate login and password and OTP. All saved and configured with 1Password.

What I find is:

I choose the username, and on the next screen it will autofill the password. On the 3rd screen the OTP code has not been filled in, and I have to find it in the dropdown.

However, if I select the username, then on the second screen, I clear the password, and re-fill it from the drop down, it will then autofill the OTP on the 3rd screen.

I am able to repeat this with multiple logins, for multiple 365 tenants, on separate machines.

Any advice would be appreciated. Happy to do screengrabs if required.


1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Windows 10
Browser:_ Edge
Referrer: forum-search:Office 365 OTP

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @m4ttyj:

    Does this occur for you with regular Microsoft account logins to say microsoft.com, or just specific tenant URLs? Let me know and I can take a closer look!

    Jack

  • m4ttyjm4ttyj
    Community Member

    It happens when logging in to Office 365 via the office.com website.

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