Dropbox Sync Hung

MikeV99
MikeV99
Community Member
in iOS

IPad 1PW4 - showed it was syncing with Dropbox. Setting icon has red ! Mark; Syncing said it was syncing but was hung about 3/4 of way in. I did a force close and reopened 1PW and all appears OK.

Comments

  • khad
    khad
    1Password Alumni

    I'm glad things are working well. Please keep us posted if you have any further trouble. In the future, I would not recommend force quitting the app but rather toggling Dropbox syncing off and then back on.

  • MikeV99
    MikeV99
    Community Member

    I had the hang again this morning. I did the toggle, Dropbox asked if OK, and syncing resumed and completed.

  • khad
    khad
    1Password Alumni

    Could you email us your diagnostics so we can better assist you? Select Settings > Advanced > Troubleshooting > Email Diagnostics in 1Password for iOS.

    If you can include a link to this thread that would help us connect the dots when we see your email in our inbox.

    Thanks!

  • MikeV99
    MikeV99
    Community Member

    Done.

  • khad
    khad
    1Password Alumni

    Thanks! We will reply as soon as possible. It's a bit late here at the moment so it may not be until tomorrow. We appreciate your patience.

This discussion has been closed.