Won't Save username/password

Jerr
Jerr
Community Member
edited August 2022 in 1Password in the Browser

When entering my user name and password at www.epicgames.com I click on Save in 1Password and it doesn't do anything. The 1Password box disappears and doesn't save anything. Occurs on both Chrome and Edge in Win11.


1Password Version: Not Provided
Extension Version: 2.3.7
OS Version: Win11
Browser:_ Chrome and Edge

Comments

  • Jerr
    Jerr
    Community Member

    I also seem to be having this same issue with the following websites: ticketmaster, showpass, and skipthedishes.

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @jerr! Sorry for the delay in replying. There are known issues with filling on epicgames.com, ticketmaster.com, and skipthedishes.com. It's related to how 1Password interacts with certain HTML elements, which those sites use. The good news is that our developers have made some progress on these filling issues and hopefully there will be fixes coming up soon. Keep an eye out for it.

    As for showpass.com, I was able to get a test login filled on it normally: https://share.cleanshot.com/5Zb88p. If that doesn't work for you, can you manually create a login and try it again?

  • Jerr
    Jerr
    Community Member

    Thank-you for your response.

  • Joy_1P
    Joy_1P
    1Password Alumni

    @jerr You're welcome. Let me know if you continue to run into trouble!

This discussion has been closed.