Version 8.8.0 asks for pin. Don't have a pin. "Forgot pin" link gives wrong instructions.

ianrodgerianrodger
Community Member

Version 8.8.0 on pc asks for pin to log in. Don't have a pin. "Forgot pin" link instructs to go to settings/account. There is no account item in settings. I can just cancel the pin window and go through to normal password logon, but it is a nuisance.


1Password Version: 8.80
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Chrome
Referrer: forum-search:Version 8.8.0 asks for pin. Don't have a pin. "Forgot pin" link gives wrong instructions.

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @ianrodger:

    What you're seeing is Windows Hello, which allows you to unlock 1Password. To reset your Windows Hello PIN, search for "Settings" in the Start Menu. Choose Accounts, then choose the Windows Hello PIN option, then "I forgot my PIN". You'll need your Windows account password, not your 1Password account password.

    Jack

  • ianrodgerianrodger
    Community Member

    Thanks, Jack. I feel a bit silly about this!

  • ag_mike_dag_mike_d

    Team Member

    No worries, @ianrodger. 😊

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