High CPU on macOS

simonf00simonf00 Junior Member
Community Member

I can't figure out a pattern to this, but over the last few days 1Password and 1Password Helper have suddenly been using very high CPU. If I start the 1Password app and quit from the menu, things settle down. I only noticed the high CPU when my fans stay on for unusually long. Is anyone else seeing this?


1Password Version: 80900001
Extension Version: 2.4.2
OS Version: macOS 12.5
Browser:_ Safari and Microsoft Edge (103.0.1264.77)

Comments

  • simonf00simonf00 Junior Member
    Community Member

    Sorry... wrong process. The culprits are "1Password Helper (Renderer)" and "1Password"

  • lasseoelasseoe
    Community Member

    Yes, this happens numerous times per day. I've opened a case with support and have submitted various logs and traces.
    It's also leaking memory.

  • PeterG_1PPeterG_1P

    Team Member

    Hi @simonf00 @lasseoe - thank you for bringing this to our attention. It's certainly not intended for 1Password to use that level of resources.

    @Simonf00 - our specialists will be happy to assist you with this. Please send a short email to [email protected], and include your username and a link to this discussion so we have all the info in one place. From there, we can look into the specifics of what's going wrong with the app on your system.

    @lasseoe - you mentioned that you have opened a case with our support team. Can you paste the ticket ID here (it looks like this: #AAA-11111-000]). We'll want to ensure that this is thoroughly addressed for you. 👍

    Thank you, and my apologies that you've encountered this issue in the first place!

  • lasseoelasseoe
    Community Member

    Hi @PeterG_1P,

    The ticket ID is #YGH-79322-826

  • Alvin.L_1PAlvin.L_1P

    Team Member
    edited August 10

    Thanks @lasseoe ! I've located the ticket and can see that you were previously speaking to my colleague, Jac. We've since released an update that should resolve the high CPU issue. Can you update the 1Password for Mac app to the latest nightly build to see if it helps? Here are the steps on how to update to the latest nightly:

    1. Open the 1Password 8 for Mac app.
    2. From the menu bar, select 1Password > Preferences > Advanced.
    3. For 'Release Channel:', select 'Nightly'.
    4. Switch to the 'About' tab, and click 'Check for Updates'.

    As of this writing, the latest nightly version is 80901030. Let me know if that helps or you have any questions along the way. 🙂

    ref: YGH-79322-826
    ref: dev/core/core#16485

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