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Forum Discussion
Former Member
3 years agoWon't unlock from the browser
In both Brave and Chrome, when 1Password 8.8.0 is locked, I click the app in the browser extension bar and try to click "Open 1Password" I get no response. I need to open the full app from the Windows start menu, and enter the password there in order to unlock it and use it in the browser. I removed the browser extension and reinstalled, same result.
It works fine on my other Windows 10-based PC.
Any ideas?
Thanks!
1Password Version: 8.8.0
Extension Version: 2.4.3
OS Version: Win 10 21H2
Browser:_ Brave / Chrome
- Former Member
@jardlr877 Thanks for the update! I'm glad things are working well now.
- Former Member
Hi Joy,
I just got it working, but I did so by uninstalling the browser extension 2x and reinstalling (not sure why it took re-installs). Either way, it's all good now.Thanks!
- Former Member
Hey @jardlr877! It sounds like the extension is having a hard time communicating with the 1Password app in order to unlock in the browser. To fix that, please try the following:
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Fully quit 1Password app and browser.
- Restart the 1Password app and then open browser.
- Right-click the 1Password icon in your browser toolbar and choose Settings.
- Under General, re-enable "Integrate with 1Password app".
- Test things out with the extension.
Let us know how that goes.