No return of 2FA code when logging into vers 8. my v7 still pops up but cannot connect to sites

gbkruth
gbkruth
Community Member

Also wanted to note that I did completely restart the Mac several times along with the 1password app.

Begin forwarded message:

From:
Subject: 1Password Diagnostics Report
Date: August 13, 2022 at 10:56:02 AM EDT
To: support@agilebits.com

Cant access my accounts since I tried to update 8.0? I see the screen shot below when accessing I guess V 8.0 and it presents this screen below but never provides the TFA response??

I don’t see password8 in my applications folder after downloading? See screen shot below.

I installed the Safari Extension on my Mac.

Note that my 1Password is still operational on my iPhone.

Thanks

Attached is the 1Password Diagnostics Report generated at August 13, 2022 at 10:20 AM. Please include a short description of the problem so we can ensure we're looking for the correct issue.

Screen Shot 2022-08-13 at 9.39.41 AM.png
Screen Shot 2022-08-13 at 10.36.32 AM.png
Screen Shot 2022-08-13 at 10.43.05 AM.png


1Password Version: 8.0
Extension Version: Safari Ext installed
OS Version: 10.15.7
Browser:_ Safari
Referrer: forum-search:Installed 1Password 8 but don't see it in Finder and when I do login no 2FA code returns

Comments

  • Hi @gbkruth:

    I see that you emailed in as well, so we'll be able to take a closer look and get back to you there.

    Jack

    ref: TXX-45485-591

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