Master password is asked more often instead of Windows hello pin
I'm running the nightly releases, and since a week or so 1Password asks more often for the master password instead of the Windows hello pin. Previously, it asked for the password after a reboot after some cumulative Windows update, but otherwise it usually asked for the Windows hello pin.
Now, it asks for the password even after a simple restart of the app after updating 1Password to the next nightly. This was not the case before.
Windows update -> reboot -> asks for password
Nightly 1Password update install -> asks for password
1Password app restart 1st time after it was updated to the current nightly update -> asks for password
Next app restarts -> only now asks for Windows hello pin, but since the next nightly update is usually due the next day, I have to enter the password again for the next 2 app restarts.
That's very tedious and makes the Windows hello implementation useless - it's almost as if it is not present at all.
I read in the latest beta update news you improved Windows hello - for me it's the other way round: it worsened.
1Password Version: 80904008, im Kanal „NIGHTLY“
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Not Provided
Comments
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Hi @Tertius3,
I understand that for the last week, you've had to enter your account password rather than your Hello PIN after the app restarts for an update, and that this behaviour was not occurring previously.
To investigate this further, I'd like to ask you for a diagnostics report from your Windows PC:
Attach this file in an email addressed to
support+windows@1password.com
. With your email please include:- A link to this thread: https://1password.community/discussion/132541/master-password-is-asked-more-often-instead-of-windows-hello-pin#latest
- Your forum username:
Tertius3
You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!
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I sent the diagnostics report to the given address 3 hours ago, however I got no autoresponse yet. Also nothing in spam folder.
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