How To: Start fresh (forgotten master password, etc.)

eeedge
eeedge
Community Member
edited June 2013 in iOS

I forgot my password, and I know I need to create a new account. Fortunately, I didn't have a lot of material in there yet.

However, simply deleting the app from the iPad and re-downloading it is not adequate. When I re-download the app, something re-installs the old information. I do not have iCloud backup set up.

Comments

  • khad
    khad
    1Password Alumni

    Welcome to the forums, @eeedge! Thanks for purchasing 1Password. I'm sorry that you are having some trouble.

    You can start over by removing the iCloud data like this:

    http://learn.agilebits.com/1Password4/iOS/Tutorials/ios-reset-data.html

    Then wait a few minutes after deleting the data and restart 1Password completely. I understand you said you "do not have iCloud backup set up", but please follow the steps in that link. They will allow you to start fresh. :)

    If we can be of further assistance, please let us know. We are always here to help.

This discussion has been closed.