Changed Master Password and cannot login :(

Buzz69

I changed my master password at 1Password.com and cannot login. I typed the new password twice as required, hit enter, and then downloaded the emergency kit.

I am still able to sign in on my iPad and iPhone and still signed in on the Windows app.

Not sure where to start :(

edit: If I lock the Windows app, then unlock it (with my old master password), this window appears:

Is this asking for my 1password account password, or master password?

---

1Password Version: 8.8.0
_Extension Version:
OS Version: Windows 10 / iOS & iPad OS 15.6.1
Browser:_ Firefox and Chrome

joshua_1p

Hey @Buzz69

To avoid exposing any confidential information, I have reached out to you via email. This will allow us to go into greater detail about getting things sorted out. Please respond to the email once you receive it! :)

ref: XWF-83279-928

Buzz69

@joshua_1p

Thank you!