Lost 2Factor code with new phone.
Hi there, I have a business plan and thus 2 vaults- business and personal/family. I recently moved over to a new phone (iOS), and in the process migrated my Authenticator entries. But after upgrading to 1Password 8, and being prompted to re-login, it appears only one of my 1password accounts made it in Authenticator. This I see my "my.1password.com" entry and that 2FA worked, but my other business one doesn't appear and so I can't sign in.
Is there another way to verify my account so I can get a new QR code for my Authenticator app, etc? As of now I can only access my personal vault and not my professional vault. Thanks!
Steve
1Password Version: 8
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:2 factor not working
Comments
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Hi @gorretta:
Do you have other people in your 1Password account from work? If so, they can recover your account, which will remove two-factor authentication as well: Recover accounts for family or team members
If not, let me know.
Jack
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Thanks, I actually don't have anyone else on the corporate account, it's just me.
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FYi I have the same phone number, just a different phone. Can I get a code sent by SMS to verify my account?
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Hi @gorretta:
In that case, please reach out to us directly at
support@1password.comand include a link to this thread, as well as your username:gorrettamentioning that you're having trouble with two-factor authentication for your 1Password account. We'll be able to take a closer look and respond via email. After emailing in, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message got to the right place.Jack
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HFV-57388-575. Thanks!
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Will do. Also I realized I still can access that account/vault from my phone (since I haven't upgraded to 1P v8 yet and it hasn't forced a relogin). I wonder if I can add a team member and follow your process above to reset my 2FA settings?
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