1Password 8 for PC keeps crashing when I'm editing an entry.

neoIDjoe

This has happened before but I don't recall the recommended fix.

1. Happens when I've been editing a password.
2. Clicking "Save" causes the whole program to crash.
3. I've rebooted my computer and the issue still persists.

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1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: Windows 10 21H2
Browser:_ Edge
Referrer: forum-search:1password8 crashing on pc

AliH1P

Hey @neoIDjoe, thanks for reaching out. I'm sorry to hear you're running into a crashing issue after editing an entry.

To investigate further, I'd like to ask you to reproduce this issue and then on next launch create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132865/1password-8-for-pc-keeps-crashing-when-im-editing-an-entry#latest
• Your forum username: neoIDjoe

We'll continue our conversation there once we hear from you. Thanks!

Ali

neoIDjoe

If it happens again, I'll definitely do this. It literally crashed 3 times before it decided to behave.

ag_mike_d

Hello @neoIDjoe,

Thanks for your reply. I'm happy to hear things have started behave again, but please send those details along as needed. We'll be happy to help investigate.

MikeT

Hi @neoIDjoe,

Without your report, it may happen again in the future; however, if we can get your report, we can try to address it long before it happens again.

The diagnostics report will contain logs for up to 14 days, it should contain errors that can let us know where to start looking.

neoIDjoe

Done.

AliH1P

Hey @neoIDjoe, I've located your email sent you a reply there. Thanks!

Ali

ref: DNG-28659-948