move passwords from frozen vault

Community Member

I have an account I was paying for personally, but I don't have payment details on it as I get a family account with my company account.

How can I move all the items from the personal frozen vault to the family vault?

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Referrer: forum-search:move passwords from frozen vault


  • GreyM1PGreyM1P

    Team Member

    Hi @romandrlogic

    Moving items from one account to another will perform these steps:

    1. Copy the item to the other account.
    2. Move the item to the Archive in the original account.

    If an account is frozen, it's read-only, so step 2 wouldn't work, since moving the item to the Archive counts as making a change. In those cases, you can still Copy your items into another account, which will leave the original item in its original place. Try that instead, and let me know how you get on.

    — Grey

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