1pw 8 iOS crashing

Devvix

Ever since upgrading from V7 to V8 the app has become basically unusable to me. Autofill and everything still works, but I am unable to search or look at passwords in the app, cause then it just crashes. Is there any way I can get V7 back?

In case it helps for diagnosis, running on an iPhone 11 pro iOS 15.1

Edit: Was able to install the old version alongside the new so I can at least look at my passwords again, but I’d still love to debug this as I think V8 looks much better

Devvix

Anyone from the technical team that can help diagnose this issue? I can provide logs right after the crashes.

ag_tommy

@Devvix

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

• Your forum username: Devvix
• A link to this thread: https://1password.community/discussion/132996/1pw-8-ios-crashing#latest

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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That said, if you are using 15.1 and that is not a typo, I would highly recommend updating your OS as soon as possible. Along with any other Apple devices.

 Apple Support - Keep your Mac up to date, Update your iPhone, iPad, or iPod touch, Update your Apple Watch

About the security content of macOS Monterey 12.5.1 - Apple Support

Devvix

@ag_tommy Thanks for your reply!

I have done what you requested and received this support id: [#IJF-68844-788]

Unfortunately it’s not a typo.
Thanks for the warning, but I’m aware of the security risks of staying on 15.1. However, for certain reasons I am unable to update to any more recent and secure firmware sadly.

Thanks in advance!

jac.pd_1p

Hi @Devvix,

Thanks for letting us know your support ID. I've gone ahead and replied so we continue this conversation over email :)