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Forum Discussion
Chrome: cmd+shift+x, hit enter or click "Open 1Password", nothing happens
If I visit a website in Chrome with 1Password Locked, hit Cmd+Shift+X, and tap enter or click the blue "Open 1Password" button, nothing happens. It just hangs and never prompts me for a password. https://www.dropbox.com/s/kd553vn8oyyam58/1password.mov?dl=0
If I open the actual 1Password application and unlock, then I can use the Chrome extension as intended, but that is extremely clunky.
1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: 12.5
Browser:_ Chrome
4 Replies
andrew_l_1P1Password Team
Hi @jfuoco,
Thanks for the update, I see you've gotten in contact with someone from the team over email. To avoid any confusion, the conversation will continue there. šš»
ref: SRX-65392-528
Thanks 1P_Tommy. I updated my OS and the problem persists. I'll email the address you mentioned.
- 1P_Tommy
Moderator
@jfuoco
You mentioned 12.5. I would recommend updating all Apple stuff to the latest versions as soon as possible.
ļ£æ Apple Support - Keep your Mac up to date, Update your iPhone, iPad, or iPod touch, Update your Apple Watch
About the security content of macOS Monterey 12.5.1 - Apple Support
Also, I'd suggest checking for updates to Chrome.
--
If that's not fruitful, I'd like to suggest you talk with our extensions folks. Your description sounds like an issue the team is investigating. Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.- Your forum username:
jfuoco - A link to this thread:
https://1password.community/discussion/133133/chrome-cmd-shift-x-hit-enter-or-click-open-1password-nothing-happens#latest
- Your forum username:
