Touch ID was working fine. Performed a reset on my iPad and now Touch ID doesn’t work.

obbay1953
obbay1953
Community Member
in iOS

It prompts me for Touch ID, then errs with “You must enter master password before using Touch ID”. Touch ID works everywhere else on iPad.

1Password Version: V8
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Not Provided
Referrer: forum-search:Touch ID

Comments

  • obbay1953
    obbay1953
    Community Member

    Update…the error I get after one attempt using Touch ID is below:

  • Jack.P_1P
    Jack.P_1P

    Hi @obbay1953:

    I see you've reached out to us via email as well about this. We're investigating a potential issue where Face ID or Touch ID may not behave as expected. To confirm, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to your email conversation with us, and we'll be able to take a look and confirm.

    Jack

    ref: YNI-81895-298

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