Credit card autofill is GREAT except for 3-digit security code

TimInBC

I recently got a refreshed credit card, so updated expiry date and 3-digit code in 1PW. New values shows in 1PW entry for that card. Autofill in browser (which is GREAT lately) got the new date but used the old code! Has anyone else seen this?

---

1Password Version: 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5.1
Browser:_ Chrome and Safari I think
Referrer: forum-search:autofill

andrew.l_1P

Hi @TimInBC,

Thanks for your kind words about autofill! Sorry to hear it isn't behaving as expected here. I'd like to ask you to double check that your new 3-digit CVV code is entered in the verification number field on the credit card's 1Password entry:

Similarly, I'd recommend checking that the old code isn't still lingering anywhere in the item, lest it confuse autofill. If you've duplicated this particular item in the past, I'd also ensure that those duplicates are updated/deleted in case autofill is picking them up.

Let me know what you find and we can investigate further! 🙂

TimInBC

I had the old code in a text note, in case the change didn't take.
as "old expiry 7/23 code ***" where *** is the old number
Surely I don't have to be careful what I put in the text notes ...???

No duplicate records.

andrew.l_1P

Thanks for the reply, @TimInBC, strange behaviour indeed. I agree that a note field wouldn't be the culprit here.

Could I confirm that the autofill is coming from 1Password and not, for example, your browser's built-in password manager? We recommend turning those off to avoid any conflict with 1Password: Turn off the built-in password manager in your browser

If the issue persists, I'd like to ask you to create a new credit card item with the same information and let me know if you see the same behaviour. Is it happening across multiple websites? Any other information that you can share might help us get to the bottom of this. Thanks!

TimInBC

I had the old code in a text note, in case the change didn't take.
as "old expiry 7/23 code ***" where *** is the old number
Surely I don't have to be careful what I put in the text notes ...???

No duplicate records.

TimInBC

Browser's password manager has definitely been turned off all along.
I haven't time to do extensive testing on this now but I will try to do it in a couple of weeks when my desk isn't heaped.

IR69

i’ve had the exact same problem, verification number did not populate, but can’t remember what the site was. I’ve also had a problem with the Expiry Year not populating. I remember the year on the site was 2 digits, not 4. Might have been Pizza Hut.

andrew.l_1P

No rush at all, @TimInBC, thanks for confirming the browser's password manager isn't the issue. Looking forward to your findings so we can get to the bottom of this!

@IR69,

Thanks for the details, sorry to hear you've experienced this as well. We're sadly at the mercy of how websites label their fields so the best way to determine if the fix lies within the 1Password browser extension or saved item itself is to see if it behaves the same way across multiple websites.

For both of you, here's a baseline to test with: Test Autofill

IR69

@andrew.l_1P this is my original post about this very problem with the sites that caused the problem (not pizza hut).

https://1password.community/discussion/133413/a-couple-of-credit-card-problems#latest

ag_tommy

@IR69

I've answered you over there in the other topic. Thanks.