1P isn't logging into all of my sites

miltonBA
miltonBA
Community Member
in Mac

I installed Ver 8 two days ago and having issues logging into half of my saved sites 380 in total
I was using Ver6 then installed 7 and then Ver8
I can log in manually
Cheers
Colin

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Alvin.L_1P
    Alvin.L_1P

    Hi Colin,

    When you open the 1Password 8 app, can you verify if the correct login details are saved in your vault (for the logins that you're having issues with)?

    Alvin

  • miltonBA
    miltonBA
    Community Member

    Hello Alvin,
    Seems to be working ok know.
    I have Ver 6.8.9 on my MacBook and would like to update it to Ver8, Is there a help file.Cheers
    Colin

  • ag_tommy
    ag_tommy

    @miltonBA

    I would recommend reaching out to my colleagues in email support. They would be the best to help guide you. With you being a pervious license holder they may even have a promotion you can take advantage of.

    Please email us using support+tradein@1password.com. Be sure to use the email address tied to the account in question if you have already created an account.

  • miltonBA
    miltonBA
    Community Member

    Thanks for that
    Will do

  • Alvin.L_1P
    Alvin.L_1P

    On behalf of Tommy, you're most welcome @miltonBA !

  • miltonBA
    miltonBA
    Community Member

    Hi guys, I have finally manages to get all my passwords working in my updated ver8 basically I had to log into over a 100 different sites and re do all password has tacked about 22 hrs to do this due to lack of support from 1Password support line, I just think they hand out random computerised answers, one liners,. Very disappointed with with then since I was on ver6 for years and never had any issues with it or with there help centre.
    I know have a issue with my iPhone - I logged in with my new password to open the .app and I can see all my passwords and usernames are there and correct but none of them will work, I get sent to the login screen I requested but my username and password doesn't appear, sometime its does, sometimes face recognition starts - but none will let me in>
    Any ideas on how to fix this.
    Haven't contemplated setting up Ver8 on my macBook yet for obvious reasons Ver6 still works great on that.

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