Password 8 broken, buggy, or is it the browser?

manxman
manxman
Community Member
in Mac

Hi there, often, using firefox on a mac, there is a problem filling in a new form.
I have to use Chrome instead. see screens attached. Sometim


es reinstalling the plug works in firefox but only for one time.

1Password Version: 8
Extension Version: 8.9.4
OS Version: mac 12.5.1
Browser:_ firefox

Comments

  • andrew.l_1P
    andrew.l_1P

    Hi @manxman,

    Sorry to hear the 1Password browser extension isn't saving items as expected. This may be related to a recently discovered bug, but I'd like to confirm by asking you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

    I appreciate you reporting this and look forward to troubleshooting the issue with you. 🙂

    ref: dev/core/core#17386

  • manxman
    manxman
    Community Member

    For your reference, this is your support ID:

    [#SYD-54922-714]

  • smhex
    smhex
    Community Member

    I have the same issue, however I am using Safari on my Mac...

  • Narius
    Narius
    Community Member

    I'm not enjoying the new experience much either. Both on mac and in iOS. Some sites work, some just don't. I'm on Catalina, using Safari, so maybe it's the older systems. But just today to log into a couple of sites, I had to open 1p directly and copy the p/w. 1P identified the correct login item to use, but hitting enter or clicking the autofill did nothing.

  • jrdata2k
    jrdata2k
    Community Member

    Yup I’m getting inconsistent behaviour and having to manually login on mac and iOS after updating. It’s very frustrating. Don’t seem to be getting any support either.

  • andrew.l_1P
    andrew.l_1P
    edited September 2022

    @manxman

    Appreciate you sending that in, I can confirm we've received it! We're collecting data to better understand the issue, so once I have an update I'll post it here. 👍🏻

    @smhex

    Sorry to hear you're experiencing this issue as well, we'd welcome more info if you'd like to send a console log:

    Save a console log for 1Password in your browser

    You can attach the console log to an email message addressed to support+forum@1password.com and include your forum username and a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Otherwise, we're still investigating and will update this thread once we know more!

    @Narius / @jrdata2k

    To confirm, are you folks also seeing unresponsiveness or an error message when saving generated passwords from the in-line prompts? If so, the above invitation to send in more info is open to you as well. If not, I'm happy to split this into a separate thread and we can troubleshoot further. Let me know!

    ref: dev/core/core#17386

  • smhex
    smhex
    Community Member
    edited September 2022

    I will reproduce the error and create the log as suggested...thank you for looking into this

This discussion has been closed.