1p will not remain logged on. set time for 300 minutes but have to log into 1p after each time

rickeyc
rickeyc
Community Member
in Android

i have to log onto 1p each time i visit a website. problem began 2 weeks ago after upgrqade to new version very very very unhappy

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Referrer: forum-search:will not stay logged on

Comments

  • ag_timothy
    ag_timothy

    Hello @rickeyc, thanks for letting us know about the issue on your device. I can understand your frustration.

    After setting Auto-Lock on Exit to any option other than immediately, 1Password will lock in these circumstances: Lock is tapped, 1Password is removed from recents, 1Password is force stopped, the device restarts, the Auto-Lock interval ends or the device terminates 1Password in the background.

    After opening and unlocking 1Password, how do you typically navigate away from the app? I'd also like to ask you to try the following:
    1. Open and unlock 1Password for Android.
    2. From Settings > Security confirm Auto-Lock on exit is set to 5 minutes or more.
    2. Open an item with a saved website field.
    3. Tap the website field > Open.
    4. Tap your device's home button.
    5. Open 1Password.

    When you open 1Password on step 5 is your account password required? Thanks again!

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