Suggested Passwords Appear But Don't Fill
I'm on a Macbook Air running Monterey 12.4 and I'm running 1Password version 8.9.4 with the browser extension for Firefox 104.0.2. When I am on a page that is asking for a new password, I do get a suggested password from 1Password that appears in a small bubble right below the "new password" field. However, when I click on the suggested password nothing happens. The field doesn't get filled. Please help. Here's a video of what I'm experiencing: https://www.screencast.com/t/ofatWmVTHN
Michael
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Comments
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Hi @mbritt12,
I suspect this is related to a recent bug, but in order to confirm I'd like to ask you to create a console log from 1Password in your browser:
Save a console log for 1Password in your browser
Attach the console log to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/133434/suggested-passwords-appear-but-dont-fill#latest
- Your forum username:
mbritt12
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#17386
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I appreciate your help with this. I followed your instructions and sent an email with the console log to that support+forum email address. The support ID is: [#KNV-87122-795]
Michael
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Thanks @mbritt12, I see we've received your email. To avoid any confusion, I'll respond to you there. 🙂
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Hi. My dad just installed 1Password on his Apple laptop and is having this exact issue. Is there a solution to this?
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Hi @jargonicles, thanks for following up. I don't have any updates to share at the moment but we are actively investigating this bug. If your father is open to sharing his console logs, we can certainly take a closer look at what's happening on his particular device:
Save a console log for 1Password in your browser
This can be sent to
support+forum@1password.comalong with a link to this thread: https://1password.community/discussion/133434/suggested-passwords-appear-but-dont-fill#latestIn the meantime I'll add you to our list of impacted users. I apologize for any interruptions this has caused to his or your workflow, do let me know if you have any questions. 👍🏻
ref: dev/core/core#17386
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