How to delete password items in 1Password Version 8.9.4

ahoodnick
ahoodnick
Community Member
edited September 2022 in Mac

I tried to delete several old password items and there is no delete.

For example I have an item and password for Acquia.com. My account there does not exist anymore so I would like to delete it. First of all, I cannot edit it because there is a message at the bottom telling me: Your account is frozen. Reactivate your subscription at anytime to unfreeze your account and restore all functionality. When I reactivate it, it takes me to my online account informing me that my account is active. When I refresh the software I still get the error message my account is frozen

My Vault online has not been loaded with my password. I am using strictly your 1Password 8.9.4.

1Password Version: 8.9.4
Extension Version: 2.3.7
OS Version: macOS Ventura Version 13.0Beta
Browser:_ Vivaldi
Referrer: forum-search:delete

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @ahoodnick:

    Reaching out to us via email at support+forum@1password.com from the email address you've used to create your 1Password account would be your best bet. As your screenshot indicates, it seems that the account you're currently signed into the 1Password apps is frozen.

    If your 1Password account is frozen

    To protect your privacy and security, we're unable to discuss account specifics here in public on the Support Community. After emailing in, you'll receive a reply from BitBot, our helpful assistant, with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message has made it to the right place.

    Jack

  • ahoodnick
    ahoodnick
    Community Member

    Here is the support ID: #QTL-29357-196

  • ag_tommy
    ag_tommy

    @ahoodnick

    I see you have been talking with one of my colleagues. I am going to close this to prevent duplication of efforts. Please continue the discussion with them.

    ref: QTL-29357-196

This discussion has been closed.