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Former Member's avatar
Former Member
3 years ago

Clicking on « Settings… » in iPadOS Safari Extension opens an empty tab

Hi support team! Clicking on « Settings… » in the iPadOS Safari Extension opens an empty tab. The extension itself works fine. But I cannot change the settings. I’m using the new 1Password 8 app. 1Password 7 was uninstalled.

If I kill safari and reopens it, the same page shows a popup saying « Safari cannot open the page because the address is invalid. » with the URL bar showing « onepassword8://settings ». I did try uninstalling and reinstalling.

How can I fix this?
Thanks, c

1Password Version: 8.9.3
Extension Version: Latest
OS Version: iPadOS 15.6.1
Browser:_ Safari

ios
  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @Charlzey:

    By any chance do you happen to have a keyboard attached to your iPad at the moment? If you disconnect your keyboard then choose Settings from 1Password for Safari, does that improve your state of play? Let me know.

    Jack