Version 8 auto locks ..

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KT88
KT88
Community Member
edited September 2022 in iOS

On iPad mini 6th gen. iOS 15.7 and 1PW 8 will not stop autolocking every time I try to use it. It also does not recognize Touch ID, asking me to enter pw before I can use Touch ID. I upgraded from ver 7 which has worked perfectly. Unfortunately, I deleted 7 as I thought that would fix my issues with 8 and lost pw access on this iPad. I use Chrome and Safari. I would appreciate any help. Thanks!

1Password Version: Not Provided
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Comments

  • GreyM1P
    GreyM1P
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    Hi there @KT88

    Sorry to hear you've had trouble with 1Password 8. To investigate this further, I'd like to ask you to create a diagnostics report from your iPad:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    ⚠️ Do not post your diagnostics report here.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey

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