Issues moving standalone vault from 1P7 to 1P8

vapre

I am an old 1P 7 user with standalone vault. I am migrating to 1P 8 but the migration process gives me an error, says there was a problem and advises me to contact support. Only about sixty passwords out of over 500 were imported into the online account – and if I try a second time those pass are simply duplicated. I followed all the steps carefully. What to do?

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1Password Version: 7.9.6
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Chrome

ag_tommy

@vapre

I would recommend updating macOS as soon as possible. 12.6 is available. I'd also recommend reaching out to out team via email. They'll be able to guide you and look into what's going on. We are unable to access account specifics here in the community. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

 Apple Support - Keep your Mac up to date, - Update your iPhone, iPad, or iPod touch, - Update your Apple Watch

ag_tommy

@vapre

Looks like I am slow today 😊 and you have emailed us. Please update macOS and work with my colleagues via email.

ref: MVZ-31346-473

vapre

@ag_tommy thank you for support. Just updated macOS to the latest, not sure if trying again (risking more duplicates) or wait the support answer.

Dave_1P

@vapre

I see that you're speaking to my colleagues over email and I recommend continuing the conversation there. I'm closing this thread to prevent duplication of effort. 🙂