1P7 for Mac - iCloud vault opens up but in read only mode
Hi
My mom is still on 1P7 - the Mac App Store version, when she opens the app she sees all the data, but can't modify any record and can't create new ones.
Any idea why?
Tried to reinstall the app, didn't help
1Password Version: 7..9.6
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Comments
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Hello @guyrozendorn! 👋
Does your mom have a 1Password account or has she previously purchased a license for 1Password 7 for Mac? If it's the latter than the Mac App Store version doesn't work with licenses however she can switch to the website version which does work with licenses: How to install the 1Password app from 1Password.com after installing it from the App Store on your Mac
If that doesn't work, or if she does have a 1Password account, then let me know and I'll be happy to help further. 🙂
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She doesn’t have an account. She uses the App Store version.
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Please have her use the direct download version from the site. The Mac App Store version does not support our licenses. That is provided she has one for version 7. If she happened to have one for version 6 it would not work with version 7. The Mac App store version requires a membership.
🔀 How to install the 1Password app from 1Password.com after installing it from the Mac App Store
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