1 password App does not load on Iphone

Zorikos
Zorikos
Community Member
edited September 2022 in iOS

Hello everyone,

I would appreciate if anyone can help me.

I have been using 1Password since 2011 which I have purchased it and I was using the same app always on my iPhone.

This means that all data were being stored only locally. (not in PC , cloud, etc). I had also since then a Master Password to open the app.

All was working smoothly until I have upgraded my iPhone to version 16 and then the app in the phone was not opening anymore.

This is the version that I have is 7.2.7 and I can see from my setting from the phone that Documents and Data contain 9.9 MB of info.

What I did is that I have purchased once again the latest 1Password app version 8.9.5 with the hope that it would be able to read the 1Password vault of the 7.2.7 that I have in my phone, but unfortunately it is like I have installed a new app without been able to read it.

Now I am stuck as I can not access the original vault.

Thank you and looking forward for a reply.

Marianna

1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: ios 16
Browser:_ Not Provided

Comments

  • GreyM1P
    GreyM1P

    Hi @Zorikos

    I can see you've emailed us about this issue, so I'll close this post to avoid duplicate answers. :)

    — Grey

This discussion has been closed.