Not all Passwords Moved from 7 to 8

IrideducsIrideducs Junior Member
Community Member

How do I fix this?

Comments

  • Dave_1PDave_1P

    Team Member

    Hello @Irideducs! 👋

    I'm sorry to hear that you don't see all of your items in 1Password 8. Can you tell me if you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    If you don't then do you see an older "Primary" standalone vault in 1Password 7?

    -Dave

  • IrideducsIrideducs Junior Member
    Community Member

    Nope, not all in the web version. No older "Primary" standalone vault in 1Password 7. This is very frustrating. Moving to 7 apparently nuked my sync with my phone and the web version and 1Password 8 made it even worse. I don't even know how many passwords I lost and I think it will take me awhile to figure it out since no database is synced. This is a disaster for me.

  • Dave_1PDave_1P

    Team Member

    @Irideducs

    I can definitely understand the frustration and we're here to help. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • IrideducsIrideducs Junior Member
    Community Member

    I sent the diagnostics from 1Password7 (iOS) and 1Password8 (iOS) but don't know how to do the same for my MacOS version of 1Password7 (I haven't upgraded to 8 yet because of this issue) - the databases are all out of sync.

  • Dave_1PDave_1P

    Team Member

    @Irideducs

    Thank you for sending in diagnostics reports from your iOS device. I've located your ticket and one of my colleagues will reply as soon as possible, they'll let you know if they need a report from your Mac as well. Thank you for your patience.

    ref: XCQ-59853-477

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