1Password 7 Keeps Overwriting 1Password 8 Installation

justonwo
justonwo
Community Member
in Mac

I recently migrated from 1Pass 7 to 8 on my Mac. The version 8 installer overwrites 7 and everything appears to be great . . . for about 15 minutes. For some reason, version 7 automatically overwrites 8 and version 8 disappears.

I searched for a similar problems and found a suggestion to delete my local vault in version 7 before installing 8. I did that but no improvement.

I then made sure Mac OS was updated to the latest version, but that made no difference either.

Having tried to install version 8 a few times, version 7 keeps automatically overwriting and deleting version 8. Please help.

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Comments

  • Dave_1P
    Dave_1P

    Hello @justonwo! 👋

    I'm sorry to hear that 1Password 8 is disappearing from your Mac. I've recently had a few other customers who reported a similar issue and the cause turned out to be software that their employer had installed on their Mac to force 1Password 7 to reinstall and stay installed. Are you using a personal Mac or a work Mac? If you're using a work Mac then can you check to see if your IT department might have set a policy that forces 1Password 7 to install itself on your Mac?

    -Dave

  • justonwo
    justonwo
    Community Member

    Dave, there is no work policy. I'm the owner. I'm working with my IT department to try to resolve the issue, but they are stumped.

  • GreyM1P
    GreyM1P

    @justonwo

    To help identify if there's something external causing this, try installing 1Password 8 then immediately taking your Mac offline by unplugging the network cable and/or turning off Wi-Fi. If it stays as it should, and doesn't reinstall 1Password 7 until you reconnect, it's safe to say that something outside of your Mac is causing that to happen. For example, you say it takes about 15 minutes for 1Password 7 to replace 1Password 8, so perhaps waiting 30-60 minutes to satisfy yourself that everything is OK while offline would be an idea. Then, if you put your Mac back online and 1Password 8 is replaced again, that would confirm our suspicions. At that point, your IT department should have enough information to work with to help you further.

    If it seems to be replaced while it's offline, do let me know and we can look into that a bit deeper. :)

  • justonwo
    justonwo
    Community Member

    I guess I'm not clear why we are leaving this to my IT department when this is something 1Password is doing. What was the resolution in the other cases where this happened? You guys are going to be the experts on 1Password installs - not my IT department.

  • ag_tommy
    ag_tommy
    edited September 2022

    It has always been an (IT) MDM configuration pushing 1Password 7 out to the device. Which could remove 1Password 8. I have yet to have one instance of this being anything other than a MDM issue. I would highly recommend talking with your IT staff.

    Do they push out 1Password to your devices? Do they have a clean device to work from aka no profile. If they install the profile does 1Password 7 get installed?

  • justonwo
    justonwo
    Community Member

    My IT department doesn't push out updates for 1Password 7. I did it myself manually. My IT department wasn't even involved.

    As I have already said 15 times, my IT staff is stuck, which is why I'm talking to you. If all you guys have to say is "talk to your IT staff," then what on earth is the point of having this community. I will say it again in big, bold letters so it is clear.

    MY IT STAFF IS STUCK AND DON'T KNOW HOW TO FIX THE PROBLEM.

    If you guys could please provide some tips other than, "talk to your IT staff," that would be much appreciated.

    I will try disconnecting the internet connection later today, but can't do that at the moment.

  • Dave_1P
    Dave_1P

    @justonwo

    I'm sorry for the frustration. So that I can dig deeper, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Please use the instructions for 1Password 7 and not 1Password 8. Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This discussion has been closed.