the mac app has stopped allowing me to sign in with my password. I can use web, iPhone & Ipad OK
The Mac app 8.9.4 has been working fine but today it asked for the password (Normal every 2 weeks) but now it doesn't recognise the password. However, I can get in on the web browser on the Mac and iPad / iPhone. I've tried to reinstall but this has made no difference.
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.6
Browser:_ safari
Referrer: forum-search:the mac app has stopped allowing me to sign in with my password. I can use web, iPhone & Ipad OK
Comments
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Hello @MDHammond! 👋
I'm sorry to hear that you're unable to unlock the 1Password app on your Mac. Is it possible that you recently changed your account password? If you have then does the old password work to unlock the app? If it doesn't, or if you didn't change your account password, then can you restart your Mac and then try to unlock the app again?
If that still doesn't work then I recommend sending an email to support@1Password.com so that our support team can help you get back to a working state. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
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My support reference ticket is [#QKR-36889-747] Password has stopped working on Mac
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@MDHammond – We've received your email, and it looks like a colleague has just replied to you, so I'll close this thread to keep things in one place. :)
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