I set an alert in watchtower to ignore alert, corrected the alert and I can't restore back

Community Member
  1. Login A and B got highlighted as "inactive two-factor authentication".
  2. I set A and B alerts to "ignore".
  3. Corrected A alert but A can't be restored, while uncorrected B can be restored.

It seems like a bug pls have a look. Thank you.

1Password Version: 8.9.5
Extension Version: 2.3.8
OS Version: Windows 11
Browser:_ Chrome


  • ikeshabikeshab
    Community Member

    Just to add, I can't see the restore option once the alert is corrected and it's still tagged in the ignore alter.

  • ag_mike_dag_mike_d

    Team Member

    Hello @ikeshab,

    Thanks for your message and reporting this behaviour with the Watchtower inactive two-factor authentication alert. This is a known issue that we're currently tracking. I've included the details of your report for the team.

    As a workaround, we've had some reports that duplicating the item and deleting the original helped to remove the alert. Please let us know how this goes or if you have any other questions or concerns.

    ref: dev/core/core#15433

  • ikeshabikeshab
    Community Member

    Thank you for the suggestion. It helped.

  • 1P_Gem1P_Gem

    Team Member

    Hi @ikeshab! I'm glad to hear that my colleague Mike's suggestion helped. If you have any further questions or issues, don't hesitate to get back in touch.

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