How long do Help responses from 1PW take?

Iwouldrathernot
Iwouldrathernot
Community Member
edited September 2022 in Families

How long do help responses take?
QUOTE of last :
still cannot open 1PW
I am still trying to get a usable response to
Re: [#MYE-#####-###] Missing passwords for date range in windows only not mac ,
The first attempt to resolve this on Sept 1
Now referred to as:
Re: [#UZE-#####-### Question about 1Password15

It's hard to asses the trial of a program I can't enter and am unsure how it is syncing and risking overwriting all my existing files.
Now at 7 hours working on this and begun 3 weeks ago on the question.
Getting repetitive responses which appear to have not read any of prior communications.
I have older standalone Win and Mac versions, purchased an upgrade.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @Iwouldrathernot! 👋

    We aim to respond as quickly as possible to emails. I've located your ticket and I've reached out to the team so that we can get a reply out to you shortly. In the future I would try to avoid sending multiple emails without a response from us, if possible. We work from oldest to newest, so every additional email you send essentially pushes you to the back of the queue, resulting in further delays. We don't want you waiting any longer than you have to.

    I recommend continuing the conversation over email and I'm closing this thread to prevent duplication of effort. Thank you for your patience.

    ref: UZE-83971-651

This discussion has been closed.