2 Windows Hello prompts whenever 1Password asks for it
Using the current nightlies. Since a few days (and a few different nightlies), approx. since a week, whenever 1Password asks for my Windows Hello Pin, it is asked twice.
I can enter the pin 2 times, then 1Password is unlocked.
I can also press ESC at the 1st prompt and enter the pin the 2nd prompt, 1Password is unlocked.
I can also enter the pin at the 1st prompt and press ESC at the 2nd prompt, 1Password is unlocked.
Same behavior if I start a SSH session and 1Password asks for the session authorization.
If I abort both prompts with ESC, a 3rd Hello prompt appears. However, 1Password will not unlock no matter if I enter the correct pin this time or not.
1Password Version: 1Password for Windows 8.9.7 (80907014)
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Not Provided
Comments
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I'm experiencing the same issue, however I'm using BETA builds, so this issue clearly has been allowed to reach BETA channel as well. Hope you could fix it before releasing a new PROD build with that inside, as it is quite annoying and would definitely yield a lot of new support cases if released to PROD.
Moreover sometimes it not only asks for Windows Hello auth twice, but even 3, 4, 5, 6, 7 or 8 times, however twice is the most common occurrence. Never once though.
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For me, the issue is gone since 3 or 4 days ago.
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Hello folks,
@Tertius3 - thanks for letting us know this issues has been resolved!
@BSi - Since you're on the
Betachannel, please check for and update to version (8.9.7-31). This version was released today and includes a fix to help where customers would see the Windows Hello prompt appear multiple times. Please let us know if you are still seeing any troubles. Thanks!Use 1Password beta releases
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@ag_mike_d thanks, that was quick! :) I can confirm that it seems to be fixed in the latest BETA as well.
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