I’m having a couple of “serious” problems since downloading Password 8

PennyG

I downloaded Password 8 onto my iPad, seems ok. Downloaded it to iPhone, and the old icon is there. Should I delete it? I then wanted to download onto my iMac laptop, but I can’t even open Password. When I went to, it asked for my password, opened sort of, with nothing!

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GreyM1P

Hi there @PennyG

If you've installed 1Password 8 on your iPhone and you're happy that everything you need can be found in 1Password 8, then it's safe to remove 1Password 7 from your iPhone.

When it comes to 1Password on your iMac, you mentioned that it "opened sort of, with nothing" – could you tell me a bit more about that? If you think a screenshot will help show this, please post one here.

☞ Take a screenshot on your Mac

🔍👀 Check that no personal information such as any email addresses, usernames, passwords, your credit card number, Secret Key or account password are visible.️

Alternatively, if you'd rather talk to us about this in private, you can email us at support+forum@1password.com. Include a link to this discussion and we can take it from there.

Whether you're happy to continue here or by email, I look forward to hearing from you. :)

— Grey

PennyG

I have taken the screen shot; what would you like me to do with it

ag_tommy

@PennyG

if you'd rather talk to us about this in private, you can email us at support+forum@1password.com. Include a link to this discussion and we can take it from there.

Or you can post it here if you wish by using the attach image button.