My Windows desktop and chrome 1password data do not appear to be synching as I expected

break80

I just changed the name of two logins and changed my favorites list. However in Chrome neither have synched up. I closed and reopened Chrome and I closed 1Password and reopened. No change. Not synched. I actually expected them to synch immediately since my understanding is the data resides in the cloud and therefore each version should be accessing the same data. If I am wrong, when do they synch?

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1Password Version: Not Provided
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Referrer: forum-search:how to synch desktop and chrome 1password database

Ekalb

Hello,
If you are using your browser (Chrome) in a sandbox, synchronization will not occur.
Is this your case?

FrankyO1P

Hi @break80,

With a 1Password account any changes you make in one of the apps should sync automatically. Since you're seeing some differences, we'll definitely need to investigate.

When you sign in to your account on 1Password.com, do you see a complete and up-to-date set of your data there?

To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

• https://1password.community/discussion/134319/my-windows-desktop-and-chrome-1password-data-do-not-appear-to-be-synching-as-i-expected#latest
• Your forum username: break80

We'll look forward to hearing from you.

break80

I have sent the diagnostic report

break80

Since I do not know what a sandbox is in 1Password, please tell me how to determine this so I can check.

FrankyO1P

Hi @break80,

I've just sent out a reply to your email.

We'll look forward to hearing from you.

ref: KSH-25147-553

break80

Franky01P, You asked me to do several things. Have not had time to do so yet but will soon

ag_mike_d

Hi @break80,

No worries, once you've had a chance to try out the steps Franky provided, please reply to the email so we can continue to troubleshoot as needed. Thanks!

break80

Before doing all the work suggested, I decided to check again whether or not my 1P's are still NOT synching. I created a dummy login...it immediately synched to all 1P devices. I then renamed the item and added it to my favorites. That immediately synched to all 1P devices. So currently I do not have the problem. It fixed itself somehow.

ag_mike_d

Hello @break80 - Thanks so much for letting us know. I'm glad to hear everything is working as expected again! Should you run into future troubles, please let us know!