Forum Discussion

break80's avatar
break80
Frequent Contributor
3 years ago

My Windows desktop and chrome 1password data do not appear to be synching as I expected

I just changed the name of two logins and changed my favorites list. However in Chrome neither have synched up. I closed and reopened Chrome and I closed 1Password and reopened. No change. Not synched. I actually expected them to synch immediately since my understanding is the data resides in the cloud and therefore each version should be accessing the same data. If I am wrong, when do they synch?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=how%20to%20synch%20desktop%20and%20chrome%201password%20database%20

9 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team

    Hello break80 - Thanks so much for letting us know. I'm glad to hear everything is working as expected again! Should you run into future troubles, please let us know!

  • break80's avatar
    break80
    Frequent Contributor

    Before doing all the work suggested, I decided to check again whether or not my 1P's are still NOT synching. I created a dummy login...it immediately synched to all 1P devices. I then renamed the item and added it to my favorites. That immediately synched to all 1P devices. So currently I do not have the problem. It fixed itself somehow.

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team

    Hi break80,

    No worries, once you've had a chance to try out the steps Franky provided, please reply to the email so we can continue to troubleshoot as needed. Thanks!

  • break80's avatar
    break80
    Frequent Contributor

    Franky01P, You asked me to do several things. Have not had time to do so yet but will soon

  • FrankyO1P's avatar
    FrankyO1P
    Icon for 1Password Team rank1Password Team

    Hi break80,

    I've just sent out a reply to your email.

    We'll look forward to hearing from you.

    ref: KSH-25147-553

  • break80's avatar
    break80
    Frequent Contributor

    Since I do not know what a sandbox is in 1Password, please tell me how to determine this so I can check.

  • FrankyO1P's avatar
    FrankyO1P
    Icon for 1Password Team rank1Password Team

    Hi break80,

    With a 1Password account any changes you make in one of the apps should sync automatically. Since you're seeing some differences, we'll definitely need to investigate.

    When you sign in to your account on 1Password.com, do you see a complete and up-to-date set of your data there?

    To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+windows@1password.com.

    With your email please include:
    * https://1password.community/discussion/134319/my-windows-desktop-and-chrome-1password-data-do-not-appear-to-be-synching-as-i-expected#latest
    * Your forum username: break80

    We'll look forward to hearing from you.

  • Ekalb's avatar
    Ekalb
    Super Contributor

    Hello,
    If you are using your browser (Chrome) in a sandbox, synchronization will not occur.
    Is this your case?