My iMac freezes up when starting

anderdan
anderdan
Community Member
in Mac

My iMac (Operating System: Monterey Version 12.6) freezes up when I start it. The desktop background picture appears and the dock items appear but no normal desktop icons appear. It is totally unresponsive and there is one dock item (where the 1Password icon normally appears) that is greyed out. The 1Password (little circle) that normally appears in the upper right top of screen does not appear. Then, after about 15 minutes, the grey dock icon turns into a 1Password icon and the computer fully populates and acts normally. I spoke with Apple and they suspect that 1Password is failing to load up properly and is freezing the computer up until it finally loads. Can you help? I think I should uninstall 1Password and reinstall but don't know how to do that. I have all of the latest updates for both 1Password and Monterey installed.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:My iMac freezes up completely when I start it. Apple suspects 1Password. How do I get support?

Comments

  • anderdan
    anderdan
    Community Member

    I see you need more information!
    1Password Version: 8.9.4
    Extension Version: 2.3.8 (20221)
    OS Version: Monterey 12.6
    Browser: Safari

This discussion has been closed.