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Forum Discussion
windows 11 pro can't log into App
I have a situation where one user can't log in using a PC running Windows 11 Pro. He has deleted and re-downloaded the app from our master account. Ideas or similar experiences?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: PC Windows 11 Pro
Browser:_ Edge
Referrer: forum-search:https://1password.community/search?Search=windows%2011%20pro%20can't%20log%20in
3 Replies
FrankyO1P1Password Team
Hi @jpos,
Thank you for verifying that he can log into 1Password.com.
We'll look forward to receiving that diagnostics report.
- FrankyO1P
Hi @jpos
Thanks for reaching out, I'll be happy to look into this for you.
Is the user able to log in to their account 1Password.com?
If they are able to login into 1Password.com I would like to investigate further. I'd like to ask you to have the user create a diagnostics report from their Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+windows@1password.com.With your email please include:
* https://1password.community/discussion/134359/windows-11-pro-cant-log-into-app#latest
* Your forum username:jposWe'll look forward to hearing from you.
