I can't create new login in 1password on my Mac

thaonguyenvan
thaonguyenvan
Community Member
edited October 2022 in Mac

Hi team,
I'm facing a problem with 1password on my Mac when I try to create a new login. I try to create a new login on Chrome extension and it works and syncs to 1password on my iPhone successfully.

1Password Version: Mac: 8.9.4
Extension Version: 2.3.8
OS Version: MacOS 12.5.1
Browser:_ Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @thaonguyenvan! 👋

    I'm sorry to hear that you're unable to create new items using 1Password 8 on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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