Can't re-install 1password 8

msoileau
msoileau
Community Member
edited October 2022 in Business and Teams

Had 1password 8 installed on pc and uninstalled from add/remove program. Now when I try to reinstall, I get the message attached. How do I clear the previous installs completely?

1Password Version: 8.8
Extension Version: Not Provided
OS Version: Win 11
Browser:_ edge
Referrer: forum-search:newer version

Comments

  • ScottS1P
    ScottS1P

    Hello @msoileau,

    I'm sorry to see that you've run into this error. It typically happens if you were previously using a beta build of 1Password and reinstalled the production build. Please send an email to support@1password.com and we can help get you sorted out. Reply back here with your support ID / ticket number so I can locate the ticket and expedite a reply to you.

    Thank you,

  • msoileau
    msoileau
    Community Member

    Thanks. I've emailed but haven't been assigned a ticket number yet

  • ScottS1P
    ScottS1P

    I've located your ticket by email @msoileau. Be on the look out for a reply in your inbox. In the mean time, I'll close out this thread on the forum to avoid any confusion.

This discussion has been closed.