iCloud Vault - Migration Option not Available

ryansantana
ryansantana
Community Member
edited October 2022 in iOS

Hi,

I’ve installed the 1Password 8 on my iPhone and my iPad. I still have the 1Password 7 installed but I can’t see an option to migrate my iCloud vaults to my account, as described in the guide linked below. Can you please help me?

https://support.1password.com/migrate-1password-account/?ios

Comments

  • GreyM1P
    GreyM1P

    Hey there @ryansantana

    In this case, it'll be best to email us directly at support+tradein@1password.com so that the right team can walk you through the process. Once you receive a conversation number, which looks like [#ABC-12345-123], post that here and I'll connect this post with that message. :)

    — Grey

  • ryansantana
    ryansantana
    Community Member

    Hi GreyM1P, I sent a message to that e-mail and received an automatic message about the account upgrade. I already have an paid 1Password account and I just want to transfer my old vault from iCloud to my main vault so I can use 1Password 8

  • ag_tommy
    ag_tommy
    edited October 2022

    @ryansantana

    You can reply to that message and it will open the ticket for follow-up. Then one of my email colleagues will jump in.

    I've set it to open to save you some trouble. 😁 With a note you wish to continue talking with one of my colleagues.

  • bengoo
    bengoo
    Community Member

    Can’t you just tell us here how to do it? I’m having the same problem. I’m told to download psw 8 and choose “migrate data” from my current version psw7, but I can’t find any such option. Still waiting for email support to get back to me.

  • GreyM1P
    GreyM1P
    edited October 2022

    @bengoo

    If you'd like to try this process yourself, here's what to do, in 1Password 7 on your main device:

    1. Sign in to your 1Password account on your device containing your Primary vault.
    2. Copy all items from your Primary vault into your Personal/Private vault. (Its name will depend on your 1Password account type.)
    3. Delete your Primary vault.

    If you'd like individual guidance on those steps, please email the team at support+tradein@1password.com and they'll be able to walk you through it.

  • bengoo
    bengoo
    Community Member

    Thank you for trying to help me out. I’ve tried reaching out to support, but it takes them Stine time to get back to me, so I appreciate your suggestion.

    However I’m unable to move or copy entries to my vault. I can select them, and chose between move/copy/archive/delete, but when choosing move or copy I’m taken to a new screen that displays both my “personal” vault and iCloud vault named “primarily”, but I’m unable to tap on either. There is no action button.

  • GreyM1P
    GreyM1P

    @bengoo

    Sorry to hear you've had trouble with this. If you've received a conversation number, which looks like [#ABC-12345-123], let me know and I'll take a look at your email with the team.

  • bengoo
    bengoo
    Community Member

    Appreciate your help.

    Re: [#SNC-66273-266] Question about 1Password

  • Dave_1P
    Dave_1P

    @bengoo

    Thank you for the Support ID. I see that one of my colleagues has replied to you recently via reply and I recommend continuing the conversation there. To prevent duplication of effort (and to avoid having the original poster get notifications on each reply) I'm closing this forum thread. 🙂

    -Dave

    ref: SNC-66273-266

This discussion has been closed.