I've lost my phone's authenticator

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tdbolt
tdbolt
Community Member
in iOS

I've lost my phone's authenticator app credential e so I'm not able to enter in the 1password web site or install app in new devices.

The problem was with the two factor authorizations.

How I can delete and reactivate the options

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:two factor

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @tdbolt! 👋

    I understand that you've lost access to your authenticator app and, as a result, are unable to login to 1Password.com. I recommend sending an email to support+forum@1Password.com so that our support team can look into this and assist further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

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