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Can’t download emergency kit

Community Member

I am a new customer. Could not download emergency kit. It is showing removed with a line through the address In the download list. How do I rectify ? I did not print info in advance. Where do I go in case I want to cancel this subscription prior to my 7 day free trial?


  • Hi @diconje

    You can download your Emergency Kit at any time from, not just when you first start using 1Password. Here's what to do:

    1. Sign in to your account on
    2. Click your name in the top right and choose My Profile, like this:


    1. Click Save Emergency Kit and follow the onscreen instructions to save the PDF. That'll look like this:




    1. The PDF containing your Emergency Kit will then (by default) be saved to your Downloads folder.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey

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