Troubleshooting why fingerprint is never being prompted

bgianfobgianfo
Community Member

Hello,

I am running the latest 1Password for Linux Beta, on Ubuntu 22.04.1 with the standard Gnome 42.4 / Mutter DE + WM. I have a finger print and password enrolled for my user. I use either the fingerprint or the password to login to my account daily.

When I enable "Unlock using system authentication service" in the settings for 1Password,
I'm only ever prompted for my user's password, and never prompted or shown an option for fingerprint.

Is there a way to troubleshoot / debug this on my side? The documentation seems to be lacking a bit here for the Linux client, it just kind of assumes the happy path and doesn't provide much information on the expected configuration for getting fingerprint auth to work.

Thanks,

  • Brian

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: Ubuntu 22.04.1 LTS
Browser:_ Not Provided

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